Push notification failed to send to a device 2596.


# Push notification did not send #


Sending email for incident closure


*--- Sending Email Serice Initiated ---*


Error occurred while sending email using Osmo-x.


System.NullReferenceException: Object reference not set to an instance of an object.
   at IncidentReporter.NotificationSender.EmailHelper.SendEmail(String template, String subject, Object args, String toAddress, String ccAddress, List`1 reportAttachments, List`1 additionalAttachmentsFilePath, String rootEmailTemplatePath, OrganisationFromConfig organisationFromAddress) in C:\GitLab-Runner\builds\27n6lYj0J\0\incident-reporter\incident-reporter-api\IncidentReporter\IncidentReporter.NotificationSender\Helpers\EmailHelper.cs:line 39


Sending Assigned To Whatsapp for IncidentId:77906


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009155","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Giselle Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Fetching devices honoring user preferences for Multiple Module IDs (Single) #


# Checking for device existence #


# User device exists #


Sending Assigned To Notification for IncidentId:77906


Inside SendAppNotification Device Type: GCM


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/cd147add-559f-39a0-aa42-2a122117d365


Unauthorized


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 2568.


# Push notification did not send #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/22f1e197-ee6f-3ada-874b-b733f95c9f23


Push notification failed to send to a device 6256.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/f3e2e940-ac5f-343e-9c85-fc9a2a9d655f


Push notification failed to send to a device 16977.


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000006478","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jacqui Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Checking for device existence #


# User device exists #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/51b263a2-751d-3f27-9fe4-a6d058409422


Push notification failed to send to a device 17143.


Sending email for incident closure


*--- Sending Email Serice Initiated ---*


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Sending Assigned To Whatsapp for IncidentId:77906


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001710","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hellen Maravilla"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001657","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Karla Mcclintock"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


# Fetching devices honoring user preferences for Multiple Module IDs (Single) #


Sending Assigned To Notification for IncidentId:77906


Inside SendAppNotification Device Type: GCM


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/056dd5a1-1c27-3e4d-9114-c7300dcd4445


Unauthorized


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 2589.


# Push notification did not send #


Sending email for incident closure


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009853","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Areli Shrum"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Checking for device existence #


# User device exists #


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/b0093205-7b0a-3ffc-a18f-0554136bb760


Push notification failed to send to a device 2328.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/9cef82ec-ee40-3b87-8215-1f0ad7165ff7


Push notification failed to send to a device 5927.


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/9ae6f153-9f95-3b3a-9f54-55d87741a891


Unauthorized


Push notification failed to send to a device 9010.


*--- Sending Email Serice Initiated ---*


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Sending Assigned To Whatsapp for IncidentId:77906


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000004003","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Marley Lacy"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Fetching devices honoring user preferences for Multiple Module IDs (Single) #


# Checking for device existence #


# User device exists #


Sending Assigned To Notification for IncidentId:77906


Inside SendAppNotification Device Type: GCM


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/cd58aaa8-3aca-3d74-9b3e-2b3753cd1a3e


--- AWS SNS Push Notification created using Osmo-x ---


--- Push notification response from Osmo-x is Unauthorized


Push notification failed to send to a device 2561.


# Push notification did not send #


Generating AWS SNS Request


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/8b395690-f650-3a22-a5b2-98017b62ebb6


Unauthorized


Push notification failed to send to a device 3575.


Endpoint: arn:aws:sns:ap-south-1:637423593880:endpoint/GCM/Oqsha-Android-Production/39a2a7b6-5c94-3361-ac38-a2ad98d980a4


Push notification failed to send to a device 4805.


Push notification failed to send to a device 13030.


Sending email for incident closure


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


Ticket T/BEAT/III/26/00001 has been updated

This is a test mode notification. Notification was not delivered to recipient.


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001885","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jasmyne Soukup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as resolved"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77906},{"Key":"IncidentHistoryId","Value":111091},{"Key":"IsTicketAssigned","Value":false}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77906


Sending Assigned To Whatsapp for IncidentId:77906


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"918888888882","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing the ticket"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


# Preparing notification body #


# Fetching devices honoring user preferences for Multiple Module IDs (Single) #


# Fetching devices honoring user preferences for Multiple Module IDs (Bulk) #


Sending email for incident closure


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000005109","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Kathaleen Hoopes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing the ticket"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009155","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Giselle Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing the ticket"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000006478","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jacqui Skelton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing the ticket"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


*--- Sending Email Serice Initiated ---*


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001710","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Hellen Maravilla"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing the ticket"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001657","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Karla Mcclintock"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing the ticket"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000009853","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Areli Shrum"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing the ticket"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000004003","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Marley Lacy"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing the ticket"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001885","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Jasmyne Soukup"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/BEAT/III/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as closing the ticket"},{"type":"text","text":"Ticket"},{"type":"text","text":"testing123"},{"type":"text","text":"Robertsdale"},{"type":"text","text":"Incident"},{"type":"text","text":"Randal Jessup"},{"type":"text","text":"Heartbeam Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/204/77906?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Notification Sender Program.cs Execution ###


### Calling ConfigureService.Configure() function ###


### Start Event Execution ###


### Started process for Execution of Event : ESCALATE_NOTIFICATION ###


Message : {"EventName":"ASSIGNED_TO_NOTIFICATION","EventArgs":[{"Key":"AssignedIncidentID","Value":77907},{"Key":"AssignedToID","Value":1855}]}


### Started process for Execution of Event : ASSIGNED_TO_NOTIFICATION ###


### Started processing Assigned to Notification Event ###


# Calling SendNotificationToAssignedId function for all types of assigned to notification #


Generating report.


Converted to byte file


PDF generation successfull


## Sending email to Ana Eaton, UserId : 1855 for assigned to notification ##


Sending Assigned To Email for IncidentId:77907


*--- Sending Email Serice Initiated ---*


Initializing Email Service Client


Generating Email Request


A Ticket T/HUBG/BDM/26/00001 is assigned to you related to 'Break Down Maintenance'


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Stopped Assigned To SMS as Org Level setting is set to false


Sending Assigned To Whatsapp for IncidentId:77907


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Fetching devices honoring user preferences for Multiple Module IDs (Single) #


### Ended processing Assigned to Notification Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77907},{"Key":"IncidentHistoryId","Value":111094},{"Key":"IsTicketAssigned","Value":true}]}


### Started process for Execution of Event : UPDATE_INCIDENT_NOTIFICATION ###


### Started processing for Update incident Event ###


# Calling  SendNotification function for  all types of notification #


Sending Email for IncidentId:77907


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


Ticket T/HUBG/BDM/26/00001 has been updated


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001644","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/HUBG/BDM/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as test"},{"type":"text","text":"Ticket"},{"type":"text","text":"test"},{"type":"text","text":"Meadow Oaks"},{"type":"text","text":"Break Down Maintenance"},{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Hub Group Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/207/77907?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


Sending email for incident closure


Error occurred while sending email using Osmo-x.


Object reference not set to an instance of an object.


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000003712","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Maxim Noyes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/HUBG/BDM/26/00001"},{"type":"text","text":"Ticket status updated to Resolved., Comments are added as test"},{"type":"text","text":"Ticket"},{"type":"text","text":"test"},{"type":"text","text":"Meadow Oaks"},{"type":"text","text":"Break Down Maintenance"},{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Hub Group Inc."},{"type":"text","text":"Resolved"},{"type":"text","text":"https://oqsha.com/#/incidents/view/207/77907?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


### Started process for Execution of Event : ESCALATE_NOTIFICATION ###


Message : {"EventName":"UPDATE_INCIDENT_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":77907},{"Key":"IncidentHistoryId","Value":111096},{"Key":"IsTicketAssigned","Value":false}]}


Sending Email for IncidentId:77907


*--- Sending Email Serice Initiated ---*


Initializing Email Service Client


Generating Email Request


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000001644","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/HUBG/BDM/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as test"},{"type":"text","text":"Ticket"},{"type":"text","text":"test"},{"type":"text","text":"Meadow Oaks"},{"type":"text","text":"Break Down Maintenance"},{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Hub Group Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/207/77907?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


# Fetching devices honoring user preferences for Multiple Module IDs (Bulk) #


Sending email for incident closure


# Fetching devices honoring user preferences for Multiple Module IDs (Single) #


Sending Assigned To Whatsapp for IncidentId:77907


Osmo-x WhatsApp payload: {"providerId":48,"data":{"to":"912000003712","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Maxim Noyes"},{"type":"text","text":"Ticket"},{"type":"text","text":"T/HUBG/BDM/26/00001"},{"type":"text","text":"Ticket status updated to Closed., Comments are added as test"},{"type":"text","text":"Ticket"},{"type":"text","text":"test"},{"type":"text","text":"Meadow Oaks"},{"type":"text","text":"Break Down Maintenance"},{"type":"text","text":"Ana Eaton"},{"type":"text","text":"Hub Group Inc."},{"type":"text","text":"Closed"},{"type":"text","text":"https://oqsha.com/#/incidents/view/207/77907?dlType=viewTicket"},{"type":"text","text":"Oqsha Team"}]}]}}}


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"ASSIGNED_TO_NOTIFICATION","EventArgs":[{"Key":"AssignedIncidentID","Value":77908},{"Key":"AssignedToID","Value":1778}]}


### Started process for Execution of Event : ASSIGNED_TO_NOTIFICATION ###


### Started processing Assigned to Notification Event ###


# Calling SendNotificationToAssignedId function for all types of assigned to notification #


Generating report.


Converted to byte file


PDF generation successfull


## Sending email to Randal Jessup, UserId : 1778 for assigned to notification ##


Sending Assigned To Email for IncidentId:77908


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


A Ticket T/BEAT/EEE/26/00001 is assigned to you related to 'Environmental'


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Stopped Assigned To SMS as Org Level setting is set to false


Sending Assigned To Whatsapp for IncidentId:77908


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


### Ended processing Assigned to Notification Event ###


### End Event Execution ###